Returns and Refund Policy
We do not have any refunds policy for products or any products that have been used after purchase. For all other products, refunds are only possible if it is claimed within 24 hours of receipt of parcel. Thereafter, the parcel must be shipped back to our Store. In case of any manufacturing defect, damaged item in transit or missing item in order, we will provide a refund or replacement whichever applicable within 24 hours of recieving a photo of the damaged parcel/or products received in parcel subject to approval by our team. For damages in transit or missing items, we need a photo of the parcel to be sent to within 24 hours of receipt of parcel. Each and every parcel has undergone a quality check before dispatch. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be packed in the original packaging.
Cancellation Policy (if applicable)
All orders that have been dispatched from our office cannot be cancelled. Pre-paid orders that are unpacked and are in original condition can be cancelled within 24 hours of receipt of parcel only. All Orders that have not been dispatched from our centers can be cancelled at no additional cost by sending an email.
Shipping Charges
Anywhere in Pune city INR 125/- flat charges apply. Certain products which are heavy in nature have an additional shipping charge charged on them over and above the flat charged on every order. These are clearly mentioned to the customer.
Shipment Dispatches
Packages are generally dispatched within 2 days after receipt of payment and are shipped via a private courier with tracking and drop-off with signature. Whichever shipment company is used to send out your parcel, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected. Any special requests, concessions can be made subject to the genuineness of the claim as examined by our team. Please feel free to write in to us at email for any refunds/cancellations/returns related issues.